Shipping policy

1. Digital Delivery Policy

  • General Information At SoftCars, all our products are digital.
  • We do not ship physical items.
  • Upon purchase, you will receive your automobile software, owner's manual, or radio code electronically.

2. Delivery Methods

  • Direct Download: For owner's manuals and software, a download link will be available immediately after checkout and sent to your email address.
  • Email Delivery: Radio codes will be sent directly to the email address provided during purchase.

3. Delivery Times

  • Instant Delivery: Owner's manuals and most software packages are available instantly.
  • Radio Codes: Most radio codes are generated and sent within 1 to 24 hours.
  • Please allow up to 24 hours for our team to retrieve the specific code for your vehicle.

4. Shipping Costs There are no shipping fees.

  • All digital deliveries are free of charge.

5. Issues with Delivery If you have not received your email within the stated timeframe:

  • Please check your "Spam" or "Junk" mail folder.
  • Verify that the email address provided was correct.
  • Contact our support team for immediate assistance.